Politique de remboursement
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a regular return, your item must be in the same condition that you received it, un-damaged or unused, with original product and in its original packaging including inner packaging and user manual. You will need to prove your purchase via a receipt or order number.
Regular returns are refunded fully as long as above conditions are met. We reserve the right to charge a 20% of the product costs as restocking fee when additional work is needed from our side to handle your return or your return does not fully meet the conditions above. You will need to pay for the return shipment for regular returns.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Faulty or damaged goods
We aim for the best possible product quality and reliable shipping. However, once in a while it may happen that you receive a damaged or defective product. If this happens, please contact us with details of what happened. We may request pictures or other proof of damage along with proof of purchase. We may require you to ship the faulty goods back to us at our expense.
For such returns we reserve the right to offer only a replacement instead of full refund.
Missed delivery promise
We strive to meet the timelines in our shipping policy by using reputed carriers. However, for reasons beyond our control the shipments might get delayed or lost. In case of a delayed delivery, we respect your right to return for a full refund. The returns must be in the original condition as purchased for a full refund. If the shipment is not delivered at all, we will be able to offer a full refund after our carrier confirms that the shipment is indeed lost. We may request you to sign a statement that you have not received the package, to comply with policies of the carrier.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.