Shipping policy

Currently we ship to most major countries in the world. Your order will be shipped either from our base in the Netherlands or via Amazon Warehouses in Germany and UK. Please note that Mockmill products are shipped only within Europe.

For orders to US, please visit our webshop for US at https://usa-shop.wekigai.eu 

For all EU countries, shipping is Free and the price you pay on our webshop includes all applicable taxes. For UK, shipping is free when you order products from our UK warehouse. Some refurbished orders might be available only in our NL warehouse. For all other countries, the shipping is based on the weight of your order and is shown during your checkout.

Important for non-EU orders: For orders delivered to addresses outside of EU you will not be charged EU VAT from our shop. However, you may be charged an import duty, local VAT, customs charges or other charges by your country based on the regulation of your country. You are solely responsible for these costs. These costs are not included in the shipping indicated. 

VAT for United Kingdom is included for customers in the UK.

Products are shipped within 3 days of order payment. Transit times after shipment are as below:

The  Netherlands1-2 daysGermany, Belgium, Austria1-4 daysUK1-2 days (shipping from UK warehouse) or 7-14 days (shipping from NL warehouse)Rest of Europe2-14 daysUSA14-21 days (for faster and cheaper shipping to US, always order from our USA webshophere)Rest of the world6-30 days

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Regular returns
To be eligible for a regular return, your item must be in the same condition that you received it, un-damaged or unused, with original and in its original packaging including inner packaging and user manual. You will need to prove your purchase via a receipt or order number. 

Regular returns are refunded fully as long as above conditions are met. We reserve the right to charge a 20% of the product costs as restocking fee when additional work is needed from our side to handle your return or your return does not fully meet the conditions above. You will need to pay for the return shipment for regular returns.

To start a return, you can contact us at info@wekigai.eu. If your return is accepted, we’ll send you instructions on how and where to send your package.  Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@wekigai.eu.

Faulty or damaged goods

We aim for the best possible product quality and reliable shipping. However, once in a while it may happen that you receive a damaged or defective product. If this happens, please contact us with details of what happened. We may request pictures or other proof of damage along with proof of purchase. We may require you to ship the faulty goods back to us at our expense.

For such returns we reserve the right to offer only a replacement instead of full refund.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.